Refund Policy | Heart Bicep AI

Scope

This policy applies to video-credit purchases from Heart Bicep AI at heartbicepai.com. Purchases are one-time payments, not subscriptions. Credits do not expire. Contact support@heartbicepai.com for refund requests or help with a result.

Review the free preview first

The limited free still preview shows the likely result before you pay for a video. Use it to decide whether you want to continue. A still preview cannot show every movement or guarantee the exact appearance of each video frame. AI results can vary and may have imperfections.

The preview is a still image, not a free video. Video purchases are from $2.99, with packs of 1, 3, or 10 credits. Review the purchase shown at checkout before paying.

Failed generation

If a video generation fails, the video credit returns automatically so you can try again. This is a return of the credit, not an automatic refund to your payment method.

If a failed generation has not returned your credit, email us with the relevant order or generation reference if available. We will check the failure and correct the credit balance where due. Do not purchase another pack solely to replace a credit that should have returned.

Unused credits

Unused credits are refundable when you request a refund by email within seven days of purchase. For a partially used pack, the refund applies to the unused portion, not the credits already used for completed videos. We will confirm the unused balance and corresponding refundable amount when handling your request.

Credit expiration and the refund window are different: credits do not expire, but the standard unused-credit refund window is seven days from purchase. Applicable statutory rights remain unaffected.

Finished videos and clearly broken results

Completed videos are not refundable simply because you dislike the look, prefer a different style, or change your mind. The generation cost has already been spent. Review the free preview before making a purchase to help decide whether the likely result suits you.

If a finished video is clearly broken, email us within seven days of completion so we can make it good. Tell us what is wrong and identify the result. We will review it with you and arrange an appropriate remedy, such as a replacement generation, restored credit, or refund where appropriate. A clearly broken result is handled separately from a preference about the appearance of an otherwise completed video.

How to request help or a refund

Email support@heartbicepai.com with:

• The order reference or receipt details needed to locate your purchase.
• Whether you are asking about unused credits, a failed generation, or a clearly broken result.
• The relevant generation reference, if available, and a short description of the problem.

Do not send your card number or payment credentials. Write from the email you used at checkout if you can. For an older purchase made without an email, include the order reference you have so we can locate the purchase. We may ask for additional information necessary to verify the request.

How refunds arrive

Waffo, our payment partner and merchant of record, processes approved refunds back to the original payment method. The time for a refund to appear depends on your bank or payment provider. We cannot promise an exact arrival date or redirect a refund to a different payment method.

Your legal rights and policy changes

This policy does not limit any refund, cancellation, or other consumer rights that applicable law requires. Read it alongside our Terms of Service and Privacy Policy.

We may update this policy and the date above. Changes do not remove rights attached to an earlier purchase or protections required by applicable law.